Customer Service Administrator - Bicester, United Kingdom - Parke Lane People

Parke Lane People

Verified Company

Bicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is a well-established and reputable business located in the Bicester area. They have a new permanent requirement in their team for a Customer Service Administrator.

Reporting into the Customer Service Manager, you will be responsible for:

Looking after all the customers in a designated area, gaining a detailed understanding of the individual Customers business and provide a high level of customer care.
Daily analysis and processing of service requests.
Processing of cancellation requests.
Problem solving of customer after sales queries and liaison with Area Sales Manager as required.
Processing of spare parts requests from customers.
Weekly calls to Key Customers.
Accurate processing and monitoring of orders from: the time the order is placed, to the day of shipment.
Generating and distributing various reports to both the internal and external Sales Team, and Key Customers.
Communicating effectively, both verbally and in writing, with their designated customers and Area Sales Manager.
Answering general incoming sales queries, and work closely with the Transport Department in regards to outstanding deliveries.

On offer is a salary of £24-27k plus benefits, some hybrid working and an impressive working environment, with the opportunity for future progression, as well as free onsite parking.

Salary:
£24,000.00-£27,000.00 per year

Benefits: