Key Account Executive - Peterborough, United Kingdom - Green Energy Switch

Description

Green Energy Switch (GES) is a dynamic, versatile company that delivers a broad range of energy services across the UK; specialising in working with social landlords and local authorities.

Established in 2006 GES is a subsidiary of environmental charity Peterborough Environment City Trust (PECT). Any profits made by GES are gifted back to PECT to help fund its vital work.

GES are a forward thinking company and there are many benefits to working for Green Energy Switch, such as hybrid working, generous annual leave allowance, long service rewards, team away days and one volunteering day per year.

Purpose of role:

As a Key Account Executive, you will play a crucial role in supporting the Key Account Manager in monitoring the performance of all Green Energy Switch (GES) clients.

Your responsibilities will include ensuring the satisfaction of our clients by consistently delivering exceptional service levels. You will actively manage client relationships, maintaining regular communication through virtual and occasional face-to-face meetings with selected clients.

Your duties also involve ensuring clients comply with GES requirements and meet performance expectations.

Any identified issues or concerns will be promptly reported to the Key Account Manager for resolution, demonstrating your commitment to maintaining high standards of service delivery and client satisfaction.

Employer:
Green Energy Switch (GES)


Location:
Ham Lane House, Ham Lane, Peterborough, PE2 5UU


Salary:
£28,000


Hours/Week:37 hours (Part time hours may be considered) - currently 1 day expected in the office per week (after full training)


Work outside normal hours:
Occasional evening and weekend work may be required


Reports to:
Key Account Manager


Line Management Responsibilities:
None


Key responsibilities:

• Manage a portfolio of selected Void Management clients, ensuring their needs and expectations are consistently met.
• Conduct regular monthly or bi-monthly virtual meetings with each selected client, with occasional face-to-face meetings as required.
• Solicit and capture positive feedback from clients to ensure high levels of satisfaction with our services.
• Monitor and ensure that all clients meet their Key Performance Indicators (KPIs), including the number of voids added, reads added, data accuracy, and timely bill payments.
• Assist the Key Account Manager in the onboarding and training of new clients to ensure a smooth transition and effective utilisation of our services.
• Cultivate and nurture partnerships and relationships with clients and key stakeholders to foster long-term collaboration and growth opportunities.
• Generate and provide comprehensive weekly reports to the Key Account Manager, detailing client performance and progress against objectives.
• Maintain accurate and up-to-date client performance data, ensuring accessibility for both internal and external stakeholders.
• Actively communicate any client issues or escalations to the Key Account Manager, and proactively manage escalations to resolution.
• Collaborate with the Key Account Manager to ensure clients have access to relevant reports and statistics, and contribute to the development of the GES portal for enhanced visibility and accessibility of performance metrics.
• Achieve individual and team objectives and targets set by the Key Account Manager and the wider organisation.
• Perform daily tasks as assigned, ensuring efficient and effective execution of responsibilities.
• Fulfill any additional requests or tasks as assigned by the Key Account Manager, demonstrating flexibility and willingness to support team objectives.

Person Specification:

Essential Criteria

• Minimum one year's experience in Key Account Management
• Experience of working in the energy sector
  Preferable:
• Experience in meeting challenging targets.
• Confident communicator, both verbal and written.
• Experience in developing effective relationships with a variety of stakeholders.
• Excellent organisational and time management skills.
• The ability to meet and exceed challenging targets within set timescales.
• Creative thinker
• Willingness to use sustainable transport for work wherever possible.
• Good IT skills, including MS Office.
• Level three qualification in a relevant sector
  Preferable

Variation Clause
This is a description of the job, as it is constituted at the date shown.

It is the practice of the business to periodically to examine job descriptions, update them and ensure that they relate to the job performed, or to incorporate any proposed changes.

The appropriate Manager in consultation with the post holder will conduct this procedure.

In these circumstances it will be the aim to reach agreement on reasonable changes, but if agreement is not possible management reserves the right to make changes to your job description following consultation


Job Types:
Full-time, Permanent

P