Order Management Specialist - Milton Keynes, United Kingdom - Trinity Resource Solutions

Trinity Resource Solutions

Verified Company

Milton Keynes, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

We have a fantastic opportunity for a Order Management Specialist to join our established and multi-national organisation.

Our client have grown rapidly over the recent years and they are now looking at someone to join their growing order management team.

So if you're looking for a new and exciting opportunity, with a fantastic and offices to match - then please apply

Key Responsibilities

Provide centralised point of contact regarding customer orders ensuring that these are prioritised based on availability and maintain current processes for constrained items
Daily interface with Sales team regarding new orders, changes to existing orders, cancellation requests, and delivery dates
Daily communication with logistics team to schedule in priority orders, confirm status of current orders, research on missed deliveries and escalation to appropriate parties
Provide insight and problem resolution to customers for material shortages
Daily review and investigation into incomplete deliveries for immediate resolution
Maintain the order book paying particular attention to any peculiarities
Daily communication with customer and/or Sales Representative
Order quality maintenance

Desirable Skills/Qualifications:

Bachelor's degree in Supply Chain, Logistics, Business or similar degrees
Experience of sales order processing
Knowledge of SAP & CRM system
Knowledge of products related to the roofing industry would be advantageous
You will need experience of working within a busy, fast paced and demanding environment with the ability to work accurately and within strict timescales
Minimum 5 years experience of working within a customer service environment
Minimum 3 years order processing experience
Excellent written and verbal communication skills
Numerate and literate
Proficient in the use of Google/Microsoft Office

Job Types:
Full-time, Permanent

Salary:
£25,000.00-£30,000.00 per year

Benefits:

Schedule:

Supplemental pay types:

Work Location:
In person

After Sales Support