Complaints Officer - London, United Kingdom - Fox Morris Group

Fox Morris Group

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints Officer - Benefits & Housing Needs - Hackney Council

- 6+ Month Ongoing Contract

Rate - Negotiable - Please send your CV with the rate of pay you require

Essentials:

Must have handled stage 1 complaints and Members Enquiries from elected politicians within the field of homelessness for Local Government.

Job Role:

To formally respond to all stage 1 assigned casework / followups, Members Enquiries, MP enquiries, Mayor & Cabinet Enquiries and Freedom of information requests within the standard KPI turnaround time and to occasionally assist the exploratory enquiries of the Business Improvement & Complaints Team (BACT) with stage 2 escalated complaint investigations and to complete Local Government Ombudsman (LGO) investigation outcome action points.
Must have a strong understanding of the key challenges facing local and national government in the professional field of benefits, Council tax reduction scheme and all statutory obligations applicable under Part 7 (Homelessness) & Part 6 (Allocations) of the Housing Act 199
To efficiently track, monitor and prioritise business critical casework responses and FOI's by order of deadline or by instructions from line management or higher.

If you are interested, please send across an up-to-date CV and outline your availability/notice period/rate you are seeking and confirm you would like to be represented by Fox Morris Group for this position.

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee
.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Please note:
We do not hold CV's on file without first speaking with you.

Job Type:
Temporary contract

Contract length: 3-6 months

Pay:
From £21.31 per hour

Experience:

Complaints Officer: 1 year (required)

Homelessness: 1 year (required)
Local authority: 1 year (preferred)
Member enquiries: 1 year (required)

Work Location:
In person

Reference ID:

CO