Housing Options and Assessment Manager - London, United Kingdom - 4Recruitment Services

4Recruitment Services

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

HOUSING OPTIONS AND ASSESSMENT MANAGER

PURPOSE

To strategically manage, develop, organise and coordinate a team of officers providing a full casework service for customers in housing need, preventing homelessness wherever possible, and carrying out timely and robust accommodation needs and homelessnessassessments where necessary ensuring that that the service meets all legislative requirements.

DUTIES AND ACCOUNTABILITIES
To build a strong and effective Prevention and Assessment Service through leadership and performance monitoring.

To prevent homelessness wherever possible through joint working, mediation, referral to other agencies, etc.

To encompass new innovation to improve service delivery to homeless residents.

Requests for the provision of temporary accommodation are made when all relevant information is recorded to guide the location and other elements required to enable the allocation of suitable offers of accommodation.

PERSON SPECIFICATION/SELECTION CRITERIA

KNOWLEDGE, SKILLS AND EXPERIENCE
Experience of working within an inner-city homelessness service.

Detailed knowledge of homelessness legislation, guidance and caselaw, and knowledge of the broader housing environment including welfare reform.

Experience of managing a mixed and varied workload of conflicting priorities responding effectively to the needs of all customers.

Experience of managing complaints and focusing on resolutions for customers.