Riverside Hotel - Coleraine, United Kingdom - Andras Hotels

Andras Hotels

Verified Company

Coleraine, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us

Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.

What is the job?
As Housekeeping Manager, you will oversee all aspects of housekeeping and laundry ensuring high standards are maintained. This is a hands-on role providing support and assistance to your team while leading by example and setting high standards to ensure the service is operated safely, hygienically and to contractual specifications

Hours
15 hours per week

What we offer:

Discounted Hotel rates across 6000 hotels worldwide
Increased annual leave with service
Health Care Cash Plan
Recruit a Friend Scheme
Employee of the Month Award
Staff meals while on duty
Discounted rate at Bodyscape Health Clubbased at Crowne Plaza

Andras Academy

Training & Development Programmes & progression opportunities within the Andras Hotels Group
Discounted Hotel Rates
Hotel Incentive scheme

About The Role

Your day to day

People

Manage daytoday staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
Promote teamwork and quality service through daily communication and coordination with other department heads
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

Guest Experience

Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
Handle complaints and special requests to achieve complete guest satisfaction
Comply with special needs and requests of the guests, VIPs and repeat visitors

Responsible Business

Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining "green" initiatives (example: container recycling and cleaning agents)
May maintain procedures for security of lost and found items
Perform other duties as assigned. May also serve as manager on duty

Financial

Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).

Accountabilities

Manage team of housekeepers
Hours or work will include mornings, evenings and weekends
Act as Duty Manager when required

How do I deliver this?
"Heartist Transforming"
:

Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.

AccorHotels sees a "Heartist" in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:

- Make guests feel welcome**- Make guests feel
heart-warmed:

Make guests feel
incredible:
Make guests feel like they
belong.

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

Required Criteria

Ability to work within a Team and also independently
High standards of Attention to Detail
Strong Time Management skills and flexible with regards to working hours
Ability to communicate and follow instruction
Must have a clear understanding of speaking and understanding English.

Desired Criteria

Experience within a Housekeeping Role or Cleaning role
Experience within the Hospitality, care provider or retail sectors

Skills Needed

About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland.

Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast's largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast wi