Administration Recovery Officer - Redditch, United Kingdom - Elate Staffing Solutions Ltd

Elate Staffing Solutions Ltd
Elate Staffing Solutions Ltd
Verified Company
Redditch, United Kingdom

5 days ago

Tom O´Connor

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Tom O´Connor

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Description

Administration Recovery Office (Hybrid in Redditch)

Due to expansion, we are looking to recruit Administration Recovery Officers to join our client's team.

Key elements of the role will include:

  • Handling and processing enquiries relating to outstanding Penalty Charge Notices owing to a variety of clients, throughout the UK
  • Reviewing and actioning updates on customer accounts
  • Handling customer correspondence and devising appropriate replies and responses
  • Making outbound calls to contact debtors / third parties in relation to their outstanding account
  • Negotiating payment arrangements with debtors ensuring guidelines are followed at all times
  • Updating customer databases and systems accurately, ensuring records remain up to date
  • Reviewing insolvency claims and notifying end customers accordingly
  • Assisting with incoming telephone calls when required from debtors or representatives on their behalf
  • Requirements

To be successful in the role you would need to demonstrate:

  • Previous practical office administration experience
  • Attention to detail able to spot errors and rectify mistakes quickly
  • Being comfortable in using a variety of technologies and software systems
  • A positive and results orientated approach in a team environment
  • Excellent written and verbal communication skills able to interact effectively at all levels
  • Confident in dealing with customers over the telephone often in difficult circumstances

Benefits Include:

- £22,004 base salary

  • Pension
  • 28 days holiday (including Bank Holidays)

Full Time, Permanent Position

Hours: 37.5 hours per week - rotating shifts between the hours of 8am and 6pm, Monday to Friday.

Job Types:
Full-time, Permanent


Salary:
From £22,000.00 per year


Work Location:
In person


Reference ID:
LS27
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