Neighbourhood Officer - Barnsley, United Kingdom - Berneslai Homes

Berneslai Homes

Verified Company

Barnsley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Berneslai Homes has an exciting opportunity for a number of
Neighbourhood Officers to join their team based in
Barnsley. You will be working on a
full time, permanent basis and in return,you will receive a
competitive salary of £27,344 to £30,151per annum plus benefits.

Berneslai Homes are a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Metropolitan Borough Council.

Working for us offers you a chance to play a real part in improving homes and communities throughoutBarnsley.

The Neighbourhood Officer role:

Joining us at a really exciting time as we're on an ambitious transformation journey and we've developed a number of new positions to make sure we have the right resources and people to fulfil our vision: Creating great homes and communities with the peopleof Barnsley.

The Neighbourhood Officers are a key front-line post responsible for delivering a proactive reassuring practical and visible customer-focused tenancy and estate management service and make a real difference to our customers and the communities that we manage.

Key duties and responsibilities of our Neighbourhood Officer:

Deliver a highly visible, effective & proactive tenancy & neighbourhood management service
Deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required
Responsible for the day to day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets
Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed
Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent
Work with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community, Your Say groups, Tenant Voice Panel.)
Provide low level support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leade
Organise and assist the community with regard to minor environmental cleanup campaigns

What we're looking for in our Neighbourhood Officer:

NVQ Level 3 or equivalent or relevant experience/transferable skills
Ability to provide customer focussed and responsive services
Experience of social housing, including estate management and tenancy management or community safety related work

What you might be asking is, why work for us?
We are proud to be an IIP Gold Accredited Organisation and we put our people first By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

Flexible Working Packages
Excellent Pension Scheme
Discounted Gym Membership
Health & Wellbeing Checks
Fantastic Training and Development Opportunities

If you feel that you have the skills and experience required to become our
Neighbourhood Officer, please click
'apply'today. We would love to hear from you