Customer Service Coordinator - Warrington, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support
Page Personnel Secretarial & Business Support
Verified Company
Warrington, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
To liaise with our clients customers and contractors at key stages following legal completion. To also co-ordinate field operation/activity for internal customer service colleagues.


Client Details


Our client is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service.

They believe in building homes safely, in a way which is considerate to the environmentand delighting their customers with a product and experience which recognises that buying a new home is a significant lifetime purchase.


Description

Key Functional Areas

  • Ensure contact is made with every customer following legal completion
  • Effective and professional communication with customers to correctly manage customer expectations
  • To support the customer with aftercare within their new home
  • Ensure customer administration/data is up to date
  • To ensure accurate and speedy data input into the customer service operating system
  • Ensure the correct and effective coordination of remedial tasks with geographical radius and time management of field staff (colleagues) firmly in mind
  • Create positive working relationships

Profile

  • Ability to work individually and/or part of a team
  • Ability to provide exceptional levels of customer service
  • Trustworthy, honest and provide excellent feedback
  • Sound commercial awareness
  • Experience of customer contact through all communication media
  • Experience with RSL liaison
  • Good administrative skills
  • Knowledge of residential property (desirable)
  • Knowledge of construction including PMA awareness (desirable)

Job Offer

Benefits

  • Additional leave
  • Company pension
  • Cycle to work scheme
  • Life insurance
  • Sick pay
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