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    • Desktop Support Specialist - plymouth, england, United Kingdom - JR United Kingdom

    JR United Kingdom
    JR United Kingdom plymouth, england, United Kingdom

    1 month ago

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    Description

    The L2 Desktop Support Technician role requires advanced technical expertise to ensure optimal system performance and user satisfaction. This position involves resolving complex issues, maintaining hardware and software systems, and addressing end-user needs.

    Key Responsibilities:

    1. Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
    2. Diagnose and resolve advanced technical issues escalated from the L1 support team.
    3. Install, configure, and maintain operating systems, software applications, and system updates.
    4. Perform root cause analysis to identify recurring technical problems and develop solutions.
    5. Troubleshoot break/fix issues of Windows and Mac computers.
    6. Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
    7. Collaborate with IT team members on projects, upgrades, and implementations.
    8. Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
    9. Provide remote support and troubleshooting for users working from home or in the field.
    10. Train and mentor junior support technicians as needed.
    11. Ensure compliance with IT policies, security protocols, and best practices.
    12. Perform routine maintenance and inspections to ensure optimal equipment performance.
    13. Build and maintain strong relationships with end users and ensure user satisfaction.

    Requirements:

    An Associate or Bachelor's degree in Information Technology, Computer Science, or a related field is required.

    Working at Jr. United Kingdom

    We are a dynamic organization seeking highly skilled professionals to join our team.

    About the Role:

    This is an exciting opportunity to leverage your technical expertise and contribute to the success of our organization.

    Your Skills:

    • Advanced technical knowledge of desktop/laptop hardware, software, and peripherals.
    • Excellent problem-solving and analytical skills.
    • Ability to work collaboratively with IT team members.
    • Strong communication and interpersonal skills.
    • Experience with ticketing systems and remote support tools.
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Desktop support specialist