Account Handler - London, United Kingdom - The Ardonagh Group

The Ardonagh Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose of the Role:

To support the brokers and team leaders with the processing of slips, documentation and liaising with Pro & Emphasis

Key Role Accountabilities:

Providing support to the brokers with customer enquiries and issues
Contacting clients and insurance companies via telephone and written communication
Creating documents and letters to send to clients
Data Input, maintenance, and alteration of data
Assisting the operations manager ensuring we are compliant with the financial conduct authority requirements
Ensuring all customer files are up to date
Customer service and follow up calls with clients and underwriters

- keep up with changes in the insurance market and in your clients' industries

Maintain Archiving for the division

Qualifications & Experience:

Competent in the use of Microsoft Office Word & Excel
Preparation of placement slips
PPL Trained
Good communication and interpersonal skills
Good organizational skills, including ability to prioritize workload
Good typing and word processing skills
Good standard of written and verbal communication

- excellent word processing and IT skills, including knowledge of a range of software packages
- the ability to work under pressure and to tight deadlines
- good time management skills
- the ability to research, digest, analyze and present material clearly and concisely
- the ability to work on your own initiative
- honesty and reliability
- attention to detail
- flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines
- discretion and an understanding of confidentiality issues.

Person Specification:

- _Organizational_ skills_
- _Analytical skills_
- _Critical thinking abilities_
- _Productivity management_