First Response Officer - Enfield, United Kingdom - CRA GROUP LIMITED

CRA GROUP LIMITED

Verified Company

Enfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

_First Response Officer_

Initial 2/3 months contract with Enfield Council_
This role is offering £20.03 P/Hr (UMB)._

Job Summary:

Provide high quality and comprehensive support to the service user to empower them to

plan, work towards and achieve their outcomes.

Working effectively individually and as part of a team, to achieve service outcomes and

actively contribute to the development and smooth running of the service in accordance with

local policies procedures and legislation.

Work as a part of a responsive team working in the community providing an extension of the

call centre and first port of call to residents across the borough. Deliver a tenure blind,

wholesome people and place offer for residents living in Council Housing properties,

identifying the most vulnerable ones and support as appropriate and ensuring the needs of

the wider community are met.

Provide housing support and tenancy management service to residents living in defined

communities and localities.

Key Duties/Accountabilities:

Provide tenancy management service, supporting residents to comply with their tenancy, ensure support plans are met, consult with residents, members, and senior officers with regards to support, tenancy sustainment and housing management issues.
Manage complex casework including but not limited to safeguarding, domestic abuse, mental health, support for the elderly, hoarding, property condition, mediation and dispute resolution, antisocial behaviour, alcohol and substance misuse and troubled families. Work in partnerships.
Provide property management function ensuring that all health and safety, residents' safety, testing, and regular inspections are undertaken, relevant repairs are undertaken and that the properties, blocks, schemes, and estates are compliant with prevailing legislation and regulations. Work closely with Safe and Connected, or other providers
Carry out risk assessments and manage support plans
Ensure that all resident, public and member enquiries and complaints received are responded to and matters resolved end to end; escalate as appropriate.

Essential Experience Required:

Experience of delivering customer facing multilandlord tenure blind customer service
Understanding of property management function and knowledge of underlying health and safety and residents' safety

- regulations