Airport Service Agent - Edinburgh, United Kingdom - Edinburgh Airport

Edinburgh Airport

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role

The Airport Service Agent is a varied role with its primary function to provide excellent customer service to our passengers and to support the Airport Operations Team.

You will greet and assist passengers, provide guidance and support in the check in hall following a daily plan, help with preparing passengers for security and ensure required circulation of luggage trolleys.

You will communicate with the Operations team via telephone and radio transmissions keeping them informed of any concerns or expected disruption.

You will escalate any emergencies to the Control Centre and take appropriate initial actions where possible.

The role operates on a rotational, 37 hour roster including early starts and late evening finishes with shifts up to 10 hours.

It also includes manual-handling and you will be required to be on your feet for long periods of time.

What you'll be doing

Passenger interaction
Assisting passengers with general inquiries and information regarding security compliance (liquid rules, security preparation information, etc)
Assisting with the management of contingency queuing and other airport contingency plans under the guidance of the Operations Team
Passenger assistance in the event of cancellations and disruption

Wayfinding

Assisting passengers with wayfinding and navigating the airport campus
Airport Security awareness of general airport security processes (unattended luggage, security breaches) and escalation process for reporting
Onward travel & transport links assistance
Basic first aid and escalation process for reporting emergencies

Trolley collection

Onfoot collection and return of trolleys including landside/airside process, use of QuicKART collection device to collect trolleys from wider campus

What we're looking for
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Essential: A passion for delivering excellent customer service.
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Essential: : Attention to detail, ability to prioritise, and effective time management skills.
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Essential:A good level of physical fitness, and the ability to handle tasks such as pushing, pulling and walking long distances (over 10k steps per day)
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Essential:Be able to be cleared in accordance with CAA regulations (includes providing a satisfactory five-year reference history and EAL being able to undertake a satisfactory Criminal Record Check and Counter Terrorist Check on your behalf)
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Desired: Understanding of airport operations and processes impacting the passenger journey.
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Desired: Experience in a busy, customer facing environment

If your experience looks slightly different to what we've listed here, we encourage you to still apply. You could add something we didn't know we needed.

What we'll offer you

Pension scheme

- employer contributions can be up to 6%

Annual discretionary bonus
Supporting your health and wellbeing

- private healthcare after 1 years' service, access to our Employee Assistance Programme and occupational health services

28 days holiday, increasing with service
Free car parking on site and when you go on holiday We offer a range of other benefits

Why EDI?
Building a diverse workforce that is inclusive and accessible to all is a priority for our business. As part of this journey, we are proud to be the first UK airport to be endorsed by WORK180. They only recognise great employers for all women. Find out about our policies on our WORK180 employer page.