Team Leader - Belfast, United Kingdom - Webhelp

Webhelp
Webhelp
Verified Company
Belfast, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service/Support

Location

  • Belfast, United Kingdom***Job Title:Team Leader
  • English plus ( French /German/Spanish
  • C1)
  • Onsite in Belfast

Job Description:

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.


Essential Functions/Core Responsibilities:


Exceptional leadership skills
-
Proven track record of successfully serving as the VOC:


  • The ability to thrive in a dynamic, team-focused environment:
-
A passion for helping others achieve results:


  • Ability to comprehensively research and review complex problems to determine the best solution:
-
Ability to use impeccable communication, writing skills, and phone etiquette while interfacing with customers:


  • Eagerness and ability to work in fast-paced, start up-like environment:
-
Adaptability to unfamiliar electronic communication platforms:


  • High level of emotional intelligence, empathy, and self-motivation:
-
Teachable attitude and commitment to a growth mindset in the workplace:


  • Demonstrated commitment to upholding a culture centred around core values
***:
-
Proven experience in a Similar role:


  • English plus proficient in one of the following
  • French, German, Spanish ( C1 ):
-
Highly motivated individual with skills to develop and coach team members to achieve performance expectations:


  • Work well under pressure and follow through on items to completion:
-
Strong communication skills, both written and verbal:


  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable:
-
Ability to mentor, coach and provide direction to a team of employees:


  • Willingness to work a flexible schedule:
***:

Career Level Description:


  • Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and mediumsized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises nonexempt employees who generally perform either a single task or multiple, but closely related tasks.

Disclaimer:


  • The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer.

Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.


Location:

GBR Belfast - Maysfield


Language Requirements:
French, German, Spanish


Time Type:
Full time

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