Sales Support Specialist - London, United Kingdom - flatfair

flatfair

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Sales Support Specialist you'll make sure that our B2B customers get the most out of their partnership with flatfair, and help us continually improve our sales cycle.

What you'll be doing

Maintain and identify opportunities to continually improve the data we collect across all Commercial activities
Produce insightful reporting that enables and informs the Commercial team
Identify opportunities to harness technology to remove bottlenecks, boost efficiency and improve the quality of our service offering to partners
Support the onboarding process by setting up new partners, sourcing required information for internal systems and external sources as required
Lead change projects that improve efficiency and quality of service across the sales cycle
Maintain internal processes and documentation and ensure these are followed across the sales cycle
Ensure the sales teams are appropriately trained to allow them to maintain accurate sales activity records
Support and administer the updates to customer documentation to smoothly embed flatfair into the customer processes

About you

You'll likely already be working in a sales support, customer success or customer support role and be looking to take the next step in your career.

Experience in working with B2B customers to provide support and to facilitate delivery of the sales cycle
Experience maintaining and optimising a CRM system (we use Hubspot)
Strong problemsolving skills, able to identify root causes and propose innovative solutions
Confident with new technology, able to quickly acquire working proficiency and identify underutilised functionality
Highly developed attention to detail, able to maintain accuracy in a fastpaced environment
Good project management skills, able to deliver crossfunctional projects on time and to brief
Able to multitask without compromising on delivery and accountability Excellent communication skills, able to tailor communication style based on the channel or context

Location:
Hybrid - you'll need to work 1 day a week in our central London office.

Interview process

Stage 1:
Online assessment of core skills via TestGorilla

Stage 2:
A phone chat with our HR lead to where we'll talk through the role in more detail and answer any questions you may have

Stage 3:
A video interview to look for examples of the behaviours and skills required for the role.

Stage 4:
A final interview where we'll ask you to prepare a case study for discussion on the day. We'll also focus on your fit to our values.

About us
In the UK, £5.2 billion is locked up in traditional deposit schemes that offer a poor experience for everyone. Our vision is to change that and make every rental experience positive for landlords, agents, and tenants.

Our solution allows tenants to secure a new home with a small check-in fee instead of paying for a costly deposit, whilst giving landlords up to double the protection of traditional deposits.

Over the last 5 years, we've helped over 30,000 tenants save £25 million in upfront costs and provided increased rental protection on 2,000 properties.

As well as improving our core product, we're identifying, testing and launching new innovations to make every rental experience a positive one.

About our benefits