Field Service Engineer - Loughborough, United Kingdom - Mynt Recruitment

Mynt Recruitment
Mynt Recruitment
Verified Company
Loughborough, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Overall Responsibilities:


  • To support the Customer Service Department and External Customers with technical assistance and occasional site support.
This role is an integral part of the Customer Service Team and Engineering, Mechanicalknowledge is vital.


Key Tasks and activities:


  • Provide effective technical telephone support to Distributors and End Users
  • Provide effective technical support to all internal staff
  • Process warranty returns to agreed procedures
  • Investigate and respond to Distributor and End User queries
  • Diagnose and resolve technical/mechanical faults
  • Take ownership of customer complaints and bring to satisfactory resolution
  • Must be capable to carry out external repairs and servicing
  • Ad hoc projects as assigned by Customer Service Manager
  • Carry out any other reasonable tasks as required

Person Requirements:


  • Sound & in depth mechanical/engineering Knowledge
  • Hands on Mechanical / Engineering experience essential
  • Mechanically & electrically proficient
  • Compressor, Welding, Metal Cutting knowledge would be a huge advantage but not essential.
  • Customer Services experience an advantage. This must include dealing directly with customers by phone or face to face.
  • Excellent telephone manner with the ability to communicate effectively
  • Ability to work accurately under pressure and meet deadlines
  • High degree of attention to detail
  • Ability to work both independently and as part of a team.
  • Must be selfmotivating.
  • Good IT skills with good working knowledge of Microsoft Office / Windows

About Us:


Here at SIP (Industrial Products) Ltd we are recognized as a flagship supplier of high-quality equipment and machinery to the ever-growing Engineering, Construction, Automotive and Agricultural market places.

Distributing over 40,000 products annually from our central distribution hub in Leicestershire.

We are a growing business and we have opportunities for people to grow with us.


Incentives:

Holiday - 23 Days

No Weekends

Sick Pay

Pension

Free Parking
More jobs from Mynt Recruitment
See all jobs of Mynt Recruitment