Motor Claims Handler - Manchester - AIG

Description

Join us as a Motor Claims Handler in April 2026 to take your career to the next level with a global market leader.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled claims handling experience. We take pride in delivering a responsive, fair and professional service with empathy and efficiency.

How You Will Create An Impact

This is a fantastic entry level position for a pro‑active and results driven individual who is keen to embark on a career within motor claims. This role would suit a graduate or someone with a couple of years of customer service experience who would like to develop their career in the insurance industry.

You will receive extensive training and a great support network to learn new skills and knowledge on all aspects of managing motor claims.

Some Of The Key Responsibilities Include

• Actively support the department in providing a customer focused, cost efficient claims handling service
• Handle and investigate all claims within limit of authority in accordance with company standards and procedures and demonstrate accurate and timely reserving.
• Take pro‑active steps to effectively deal with claimants and their representatives, ensuring the best outcome of claim
• Interact with brokers, insureds, external providers and internal stakeholders
• Contribute to ensuring the Department's Key Performance Targets are met and that own objectives are achieved
• Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Consumer Duties.
• Work closely with the claims teams and underwriters providing feedback on claims issues, wording and market trends.
• Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company's internal requirements.
• Work as part of a team and support colleagues so that overall team effectiveness is advanced
• Take personal responsibility for promoting a 'can‑do' attitude and demonstrating a pro‑active claims handling service.
• Foster good relationships with internal and external customers and drive excellent customer service.

What You'll Need To Succeed

• Experience within a customer or client facing role
• Excellent written and verbal communication skills
• Strong stakeholder management skills
• A self‑motivated and proactive team player
• Excellent organisational skills with strong attention to detail
• Strong problem‑solving skills
• Willingness to learn

We would encourage you to complete our free virtual job simulation to help prepare for what the role will entail and experience a day in the life as a Claims Analyst at AIG Get started by enrolling here.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy Benefits That Take Care Of What Matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area

CL - Claims