Arts Industry Support Supervisor - Edinburgh, United Kingdom - Edinburgh Festival Fringe Society

Edinburgh Festival Fringe Society
Edinburgh Festival Fringe Society
Verified Company
Edinburgh, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Closing date 10:00 Friday 12


Interview date:
Tuesday, 16 April 202>


Start date:
Monday 13


End date:
Wednesday 28 August 2024


Background:


The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome.

No individual or committee determines who can or cannot perform at the Fringe.


It all began in 1947 with eight companies - six of them from Scotland - taking a risk, turning up uninvited and performing on the 'fringe' of the inaugural Edinburgh International Festival.

Over 75 years later, the Fringe has grown to become one of the greatest platforms for creative freedom in the world, second only to the Olympics in terms of global ticketed events.

In 2023, 3,553 shows took place in 288 venues across Edinburgh.


The Edinburgh Festival Fringe Society was founded by artists to nurture and uphold the Fringe's values of inclusivity, experimentation and imagination.

We exist to support, advise and encourage everyone who wants to participate in the Fringe, provide information and assistance to audiences, and celebrate the Fringe and what it stands for all over the world.

This role is part of the Community Engagement, Access and Learning (CEAL) team.

The CEAL team works to address the gap between the ambition of the Fringe to be an inclusive and accessible festival for all and the reality of the multiple barriers that prevent participation.

We do this through a mixture of long-term strategic work, and shorter-term project work. Our work addresses the specific barriers that make the festival inaccessible to many people. This role is managed by the CEAL Manager.


The CEAL Assistant will work across the CEAL team with the Community Engagement Officer, Community Events Officer, Learning Officer and Access Projects Officer to provide administrative and practical support with a variety of projects.


Role and responsibilities:


  • Welcoming arts industry professionals to the Arts Industry Office including those associated with specific delegations / programmes.
  • Overall set up and management of the Arts Industry Box Office.
  • Maintaining and updating systems and data sets, troubleshooting and problem solving and communicating and refining key policies and reports.
  • Working with the Arts Industry Coordinator to oversee a ticket request and Arts Approver system, including data management and troubleshooting.
  • Building and disseminating information on the Fringe programme to help provide bespoke advice and recommendations to industry delegates.
  • Providing information and advice in relation to Box Office procedures to venues, promoters and performers.
  • Working with the Arts Industry Coordinator to ensure the smooth running and maintenance of the various Arts Industry platforms in a technical capacity.
  • Supporting the Arts Industry Coordinator in recruiting, supervising and training the Arts Industry team.
  • Maintaining stakeholder relations with venues, industry, artists and external partners.
  • Liaising with venues and performers to support and assist in the use of Box Office ticketing reports.
  • Assisting with coordination of events and projects in the run up to and during the festival as required.
  • Liaising with other departments within the Edinburgh Festival Fringe Society.
  • Assisting in a full evaluation of the services postfestival.
  • Additional ad hoc tasks to support the Arts Industry Coordinator and wider team.

Person specification:


Essential

  • Proficient computer skills including a good working knowledge of MS Office packages including with spreadsheets and databases.
  • Ability to swiftly gain a good understanding of previously unseen software packages.
  • Experience working in a Box Office, ideally at a Supervisor level.
  • Experience supervising a team.
  • Experience of working with artists, promoters and venue managers.
  • Excellent communication and organisational skills.
  • Experience of a fastpaced and highpressure environment.
  • Excellent administrative skills.
  • Team management experience.
  • A friendly and professional manner.
  • Good judgement and troubleshooting skills.

Desirable

  • Experience working with the Red61 ticketing software.
  • Experience of working at the Edinburgh Festival Fringe or other festival environments.
  • A background and appreciation of theatre, comedy, music or other forms of art or entertainment.
  • Proofing experience.

Rate of pay and benefits:


  • Rate of pay: £13.60 per hour
  • 4.5% employer pension contribution
  • 34 days holiday (inclusive of six bank holidays) pro rata
  • Flexible working culture
  • Employee assistance programme

Hours of work:


Normal working hours in the Edinburgh Festival Fringe Society are 35 hours worked between 09:00 to 18:00, Monday to Friday, and your hours should fit within this schedule.

From 01 August your working days will be rostered, to ensure a member of the CEAL team is available seven days a week.

However, occasional week
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