Resident Liaison Officer - Greater Manchester, United Kingdom - Fawkes & Reece

Fawkes & Reece

Verified Company

Greater Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Greater Manchester

Salary:
£25K per Year

Contract:
Permanent

Type:
Full Time

Reference:
VAC-335433_

Posted:
April 12, 2023

Job:
Resident Liaison Officer

Salary:
£25k + van or car allowance

Location:
Halifax, Brighouse, Bradford areas

Job Type:
Permanent

We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.

The company have a number of projects up and coming and as a result are looking for a Resident Liaison Officer to join them on a permanent basis, working on a variety of internal refurbishment schemes.

As a Resident Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes.

You will also be responsible for booking in appointments and will manage your own diary.

Duties include:

Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction

You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.