Patient Services Administrator - Cambridge, United Kingdom - Red House Surgery

Red House Surgery
Red House Surgery
Verified Company
Cambridge, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Main Duties and Responsibilities Patient Care Dealing with patients, visitors and other health professionals either in person or on the telephone To administer the appointment booking system To answer patient enquiries with the support of other practice staff as necessary Administrative To prepare repeat prescriptions in accordance with the practice policies and protocols.

Scanning of referral letters, medical reports etc directly into patients electronic notes. To prepare & process referrals using the e-referral system.

To undertake all tasks associated with the day-to-day running of the computer system including the links with patient services Entering new patient registrations and updating patient information onto the database.


They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation.

All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.

This will include (but will not be limited to): Using personal security systems within the workplace according to Practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

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