Contract Kpi Administrator/resident Liaison Officer - Birmingham, United Kingdom - Hunter Mason

Hunter Mason

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract KPI Administrator/Resident Liaison Officer

£30,000 to £40,000

Birmingham

Main duties:
Contract Administration

This activity is an extremely important function, to ensure an excellent relationship with the end Client.

Collect information for/complete 21No monthly KPI reports.
Monitor contract performance
KPI report content to be verified/discussed/agreed with management.
Site and client meeting attendance as necessary
Maintain accurate records of all contracts,

RLO service delivery

Objectives:

To ensure the creation and maintenance of productive and supportive relationships with residents (customers)
To resolve issues in a timely manner, thus underpinning relationships with residents (customers)
To provide assurance to the building owner that residents are content and/or issues are being resolved.

These objectives are achieved through:

Presenting a knowledgeable and helpful image and resolving issues through a managed process
Awareness of the potential needs of vulnerable/disabled residents because of various health conditions and/or a requirement for safeguarding
Coordinating prompt resolutions via the various project delivery participants
Proactive notification to residents of impending issues
Maintaining an audit trail to demonstrate proactive response to issues.

Essential skillset required: