Head Receptionist for North Meols Medical Centre - Southport, United Kingdom - Beacon Primary Care

Description

Duties and responsibilities The duties and responsibilities are not limited to, but includes, the day-to-day tasks listed below that are required to carry out your role and other reasonable duties as may be specified in-line with the needs of the practice.

Processing in person and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team Dealing with staff problems and concerns Higher level complaint handling Responsible for site and requesting of stock Allocating visits and staff lunch times.

Overseeing the appointment book at enhanced level Overall point of contact for problems at each site Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures Deputise for practice manager in their absence Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work


Confidentiality:

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation.

All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.