Customer Services Co-ordinator - Glasgow, United Kingdom - Total Recruitment Group

Total Recruitment Group
Total Recruitment Group
Verified Company
Glasgow, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

VACANCY - CUSTOMER SERVICE COORDINATOR
SALARY - Basic £25000 with potential individual and company performance incentives


THERE IS A POSSIBILITY WE MAY BE ABLE TO CONSIDER MORE EXPERIENCED APPLICANTS FOR A SENIOR CUSTOMER SERVICES ROLE AT £27500 plus.

BENEFITS
25 days annual leave plus 8 stats
EXCELLENT enhanced company pension scheme (contributions are well above the national average).
Access to in-house learning and development of various additional skills and qualifications.


HOURS:


  • Mon
  • Thur pm and Friday finishing at 1.30pm

LOCATION - HILLINGTON, GLASGOW

Please note these vacancies are full time, PERMANENT Contracts with great potential for you future career progression.


OVERVIEW

Large, very well established Manufacturing company with a Global presence are expanding their Customer Service Team with the addition of a Customer Service Coordinator.


POSITION OVERVIEW:

Prepare quotation proposals and review customer orders for acceptance.
Coordinate technical and commercial requirements.
Provide support and back up to field sales and customers on product needs.
Be the first point of contact for territory sales representative.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.


Duties and Responsibilities

  • Prepare customer quotations via SAP
  • Compile project quotations and bid packages for global energy projects coordinating with related departments
  • Maintain customer accounts, discounts and pricing terms
  • Utilizes SAP
  • Provide price and availability
  • Identify and assess customers' needs to achieve best in class customer service
  • Handles queries, provide appropriate solutions and alternatives within the time limits and follow up in a timely manner
  • Interact with Sales, Marketing, Technical Services, Quality, Pricing and Finance to identify and solve customer request and issues
  • High contributor to inbound phone calls and multimedia request
  • Assigned to special projects as needed
  • Coordinate the creation of bespoke part codes
  • Build technical knowledge for all brands
  • Takes ownership of personal development

Skills and Experience

  • 2+ years in a customer service role
  • Excellent conflict resolution skills
  • Numerous
  • Must be able to effectively interpret and communicate information from customer documentation and own ERP system.
  • Excellent oral and written communication skills
  • Highly organized
  • Workflow management

Job Types:
Full-time, Permanent


Pay:
£25,000.00 per year


Benefits:


  • Canteen
  • Company events
  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Glasgow, G52: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 2 years (preferred)

  • SAP ERP: 2 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person


Reference ID:
LM/CSC
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