Call Centre Advisor - Birkenhead, United Kingdom - Cox Automotive

Cox Automotive

Verified Company

Birkenhead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PART TIME

Saturday and Sunday 12noon - 6pm

Money4yourMotors Ltd is part of the Cox Automotive UK group of companies and is one of the UK's best known consumer car buying businesses.

The team also provide car buying solutions for partners across the automotive industry working under the Manheim Brand.

The hub of the activity is in the call centre, which consists of 35 operatives currently, who are there to provide outstanding customer service, fielding all enquiries, booking appointments, supporting sales and managing the aftercare once a vehicle is purchased.

The focus of the team working in the call centre is to deliver exceptional customer service every time to the internal and external customers.

Role

To support the Call Centre Team by providing accurate and timely administrative support, ensuring records and administration is kept in line with Standard Operating Practices and maintain customer service excellence at all times.

Other duties include

Adherence to all customer processes and scripts
Booking of appointments completing any background check applicable
Updating of all contact details and any appointment notes where necessary
Liaising with field inspectors, providing guidance and most recent information where necessary
Dealing with customers queries in a polite and efficient manner
Liaising with administration team and Manager's to help resolve customer queries
Achieving individual booking targets set
Making sure daily call targets are achieved
Delivering a great consumer experience from start to finish

Skills

Strong customer service skills and telephone manner
Excellent communication skills both verbal and written
Organised with the ability to work to tight deadlines and under pressure
Excellent administration skills
Flexible and able to adapt to change quickly
Able follow instructions and work using your own initiative

STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.
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