Sales Administrator - Essex, United Kingdom - Cranleigh Recruitment
Description
Medical Devices:
Essex:
£20k - £23k:
- permanent
-
Job Ref:7720**:
Description:
A leading provider of scientific equipment and consumables to the life science market requires a Scientific Sales Administrator to join its team.
**They operate a 4 day working week, Tuesday - Friday, 8am
- 17:30**
Responsibilities include: - Processing technical enquires or passing to the appropriate owner and ensuring swift follow up to meet customer expectations.
- Processing incoming web quote requests.
- Preparing quotations for instrumentation, ensuring that all relevant specifications are included.
- Arranging for new accounts to be set up, liaising with Finance Department regarding customer accounts.
- Liaising with the Finance department where appropriate regarding customer accounts for existing customers, e.g. credit limit issues etc.
- Liaising with internal Operations team and/or external suppliers, to ensure that the customer receives the best possible service at all times.
- Dealing with all customer queries in a timely and professional manner.
- Filing of correspondence, ensuring that customer records are up to date at all times and that there are accurate relevant audit trails.
- Basic understanding of the quality systems we have in place
These are the main functions of the role; however, employees may be required to carry out other, ad hoc duties, as may be reasonably required.
Skills, Experience and Knowledge:
- Science qualification preferred but not essential customer base is in life science and materials science.
- Sage 200 experience preferred but not essential full training provided.
- Excellent verbal and written communication skills, with a confident polite and efficient telephone manner.
- Motivated individual who is flexible and willing to learn continuous best practice
- Ability to demonstrate initiative and positive attitude.
- Excellent organisational, time management and attention to detail skills.
- Comfortable in being able work alone and/or within a team environment, contributing and sharing best practices, resources and ideas in order to continually improve the customer experience.
- Ability to effectively manage customer relationships, promptly responding to queries; ensuring promises are kept with the ability to confidently manage expectations.
- Have the ability to work to set standards and procedures.
Job Ref: 7720
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