Food Service Assistant - Houghton le Spring, United Kingdom - ISS Facility Services

ISS Facility Services

Verified Company

Houghton le Spring, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

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ARE YOU LOOKING FOR A PERMANENT, FULL TIME JOB?_

ISS are currently recruiting for an enthusiastic and passionate Food Service Assistant with great knowledge of food & hospitality working at the latest JUST EAT call centre in houghton Le Spring in Sunderland.

You are required to work 5 days a week over a 7 day period, (this will include working weekends on a rota basis).

We are looking for that genuine team player who can communicate effectively, work well under pressure and is passionate about food and customer service.

Key Responsibilities:

To provide a positive, confident, and welcoming catering facility at JUST EAT for our client.
Support with activities both front and back of house with a true 'one team' approach.
To work as part of a team delivering a great standard of personal and general cleanliness and hygiene and to comply with company and statutory regulations.
To play your part in maintaining a Healthy, Safe, and Secure workplace and ensure compliance with all Health & Safety legislation.
As part of the team, you will be required to assist as directed with all aspects of Food & Coffee service
To receive, participate and implement all training offered on site
To assist in other areas within the unit or other establishments within the group.
Experience of working in a customer facing role within hospitality is essential and Level 2 Food Safety, Health and Safety and Allergen is desirable, with successful completion within 3 months (full training given) is a requirement
Energetic with a passion to do a great job
Standard and quality driven
A great team player who maintains a positive "can do" attitude irrespective of business levels
To relieve and assist in other areas within the unit or other establishments.

Health & Food Safety:

Report to your line manager any risks, hazards and PPE shortfalls
Carry out checks to ensure compliance on all labelling (FOH and BOH) and menus

People - Our Most Important Asset:

To promote ISS as the employer of choice through an effective, proactive recruitment process ensuring that cross account relationships allow for internal progression and development
Proactively champion the timely completion staff surveys and improved ways of working.
To promote the Health and Wellbeing of staff by ensuring that working conditions To champion company wellbeing, CSR and engagement initiatives.

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Infrequent Duties:

To assist at any special duties or functions which may fall outside of normal working hours
To report any customer complaints or compliments and take remedial action wherever possible
To attend meetings, courses and training sessions as may be necessary from time to time
To relieve and assist in other areas within the unit or other establishments.

Key Competencies

Customer Focus

Strives to build excellent customer relationships for the good of the business
Puts the customer first
Builds good relationships with customers
Always delivers a high quality service

Communication Skills

Understands the importance of good team communication
Shares knowledge and information with others
Is friendly and approachable
Is well presented at all times

Food Focus

Understands the importance of selling our food to the customer and controlling costs
Prepares and presents food to a high standard
Excited about food and tries to promote it
Is aware of food costs

Teamwork
Considers being a team player essential to a good work environment