Customer Operations Executive - London, United Kingdom - Houseful

Houseful

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do the best work of your life

Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa, Mojo and Prime location.

Together were creating the connections that power better property decisions, by unlocking the combined strength of software, data and insight.

We make moves with head and heart to achieve our big ambitions, and to drive progress in the property market.

There's never been a better time to join us.

The Customer Operations Executive - Zoopla will work in a dedicated team processing customer orders and cancellations accurately to ensure the correct service is provided as per the agreement with our customers.

This is a crucial role within the Customer Delivery department and requires excellent attention to detail, time management and communication skills.

Key Responsibilities:

Processing customer contracts, ensuring the customer is setup correctly to benefit from our products and services, and that they're charged correctly
Ensuring contracts are completed as per the company's requirements
Complete account information changes when requested by the customer
Accurately processing customer cancellations as per the terms of their agreement
Being first point of contact with our clients to welcome them onboard
Liaise daily with the sales and finance departments on contractual issues for customers
Assist with administrative tasks and adhoc duties

Requirements:

Skills required:

Essential:

Excellent attention to detail
Experience with high level of data entry
Proficient IT skills including Microsoft Excel
Good verbal and written communication skills
Ability to work under pressure & too tight deadlines
Selfmotivated
Positive and proactive attitude
Team player with good interpersonal skills
Ability to work on own initiative
Excellent time management

Desired:

Knowledge of Salesforce/CRM systems
Experience working within a contracts environment

Benefits

Everyday Flex greater flexibility over where and when you work
25 days annual leave + extra days for years of service
Day off for your birthday, house move, good deed day, and digital detox day
Cycle to work and electric car schemes
Interest free loans available for home improvements and other important life events
Free Calm App membership
Enhanced Paternity Leave
Fertility Treatment Financial Support
Group Income Protection and private medical insurance
Gym onsite in London or membership in regional offices
Up to 7.5% pension contribution by the company
Discretionary annual bonus up to 10% of base salary
Talent referral bonus up to £5K