Customer Service Executive - Wymondham, United Kingdom - TEC PARTNERS LIMITED

TEC PARTNERS LIMITED

Verified Company

Wymondham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A dynamic Engineering business near Wymondham are looking to hire an experienced Customer Service Executive following an internal promotion within the team.

As an experienced Customer Service Executive, you'll be a single point of contact for nominated key customer accounts, developing customer relationships and providing an efficient and personalised customer service.

Responsibilities will include:

Day to day management of dedicated Accounts; providing commercial support & assisting customers with requests.
Preparation of quotations via CRM system for both 'one off' and annual contract buys, liaising with Product Manager & Factory Managers where appropriate.
Processing Customer orders and actioning order amendments via Oracle ERP system.
Liaising with the Technical Engineering group to formulate responses to technical enquiries from Customers.
Problem solving such as delivery rescheduling, rerouting of deliveries, shipping issues (such as delays, returns and pricing issues) etc.
Managing quality related concerns from Customers the Quality team and establishing corrective actions.
Processing of '_sample_' and '_data_' requests from Customers.
Occasionally visiting Customers, at the request of the Customer Service Supervisor.
Attend Trade shows and Exhibitions as and when needed.
Attend internal meetings and briefings as required.

What we're looking for:

Proven Customer Service skills, ideally from within a technical background or business.
Good general IT skills, with a bias towards Excel.
Excellent Customer Service background.
The ability to work as part of a team.
Any Oracle experience would be a massive benefit, however full training will be provided.

What we're offering:

A competitive salary of up to £26,500
Attractive company benefits package
Excellent working environment and team culture
Career development opportunities

Working Hours:

Mon - Thurs, 8am to 4:30pm and Fri, 8am to 3:30pm

If you have the skills and experience outlined above and want to work for an innovative Engineering business where you can develop your career long term, please submit a copy of your CV straight away to be considered.