IT Ops Engineer Efx - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Financial Markets (FM) landscape is changing rapidly due to intensified regulatory
requirements. Very liquid products (cash equities, futures, commodities, FX) are highly
electronic.

Following a recent migration to a new electronic platform, the eFX business is rapidly growing at ING and requires operational and technical support on a 24/5 basi
s.

Qualification/Education

Essential:

Experience/Knowledge

Essential:

5 years or more operational support in an FX business environment
Excellent knowledge of FX products and workflows
Windows / Linux
SQL and scripting (Python, PowerShell etc.)

Desirable:

- eFX Chain Applications

Broadway FX, Barracuda FX OMS, 360T, Murex
FIX Protocol
Agile / Scrum able to work as part of a squad and understand the core rituals and way of working
Continuous Delivery concepts and change management processes
Incident and backlog management systems, Service-Now, Azure DevOps

Personal Competencies:

You have a "can do" mentality, are flexible and take full ownership of your tasks
Able to work as part of a team and bring positive energy to your work
You can explain complex issues in a clear and concise manner, demonstrating your knowledge of business processes and products, appropriate to your audience
Analytical mindset able to breakdown issues and propose structural solutions from beginning to end

All necessary support required to meet your responsibilities such as management prioritization, staffing levels, training, shall be provided by the Company.

Application Support

Monitoring

Incident Management

You are responsible for Level 1 and 2 support of your system - resolving Incidents as they arise, in line with ING's Incident Management processes.

Out of hours support is a mandatory part of the role.

Problem Management

You are responsible, together with your DEV colleagues for drafting stories (with test criteria) to resolve problems found, proposing solutions, and ensuring that those stories are placed on the backlog.

Change Management
You are responsible for ensuring that changes to your system are made in accordance with ING's Change Management processes. You will ensure that all changes are reflected in the appropriate version control and configuration management systems.

**Risk & Security