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Collections Advisor - Banbury, United Kingdom - Cactus Search

Cactus Search

Verified Company

Banbury, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Are you an experienced
Collections Advisor with exceptional communication skills?

Key tasks -

Proactively identifies the reasons for arrears and takes ownership of resolving customer queries promptly, through various channels, to enhance the customer service experience
Treats customers as individuals by listening and having quality conversations to establish the situation. Works with the customer to create a manageable and mutual solution to suit the customer and business.
Demonstrates emotional intelligence through selfcontrol and resilience. Able to handle difficult calls, through influencing, assertive negotiation and conflict resolution skills
Conduct desktop research that identifies more accurate customer contact details, investigate customer liability and usage queries
Accurately records and logs interaction with customers and updates account information
Works with management to maintain best practices for effective communication with customers
Maintains knowledge of updated company processes and policies
Meets regularly with line manager to give feedback to help improve customer service, response time and the staff experience

What we are looking for -