Perishables Customer Services Operator Import - Slough, United Kingdom - Hellmann Worldwide Logistics Ltd

Hellmann Worldwide Logistics Ltd
Hellmann Worldwide Logistics Ltd
Verified Company
Slough, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About the position:


The customer services import/export operator is responsible for the arranging and receiving of all import / export consignments on behalf of both internal and external customers in the most efficient and cost effective manner whilst achieving the required service levels.

Dealing with all documentation and liaising with Hellmann Partners and our customers and responsible for providing excellent customer service. The is also responsible for communicating with all internal functions

Key Tasks and Responsibilities will include:

  • Dealing with internal and external customers on a day to day basis.
  • Developing effective relationships and negotiating with carriers and overseas agents
  • Prebooking identification with Support/Guidance of UK Head of Airfreight
  • Entering HM Customs entry procedures (NES) and ensure MUCR's are closed prior to delivery.
  • Ensuring accurate data is processed in Hellogic such as billing and operational functions.
  • Supporting the Sales/Product team with the most efficient and cost effective way of transporting goods.
  • Cost reconciliation.
  • Accruals and cost accuracy.
  • Communications will be supplied by the company and to ensure that the role can be fulfilled as per the Job Description requirements. This will include a supply of a company laptop.
  • Accuracy and timelines of documentation (AWB/DUCR/MUCR) processing meets KPI requirements.
  • Ensure all KPI targets are met.
  • Ensure optimum service is provided by our Vendors and Suppliers.
  • To support jointly with the HPL Commercial team a sales plan and target account platform for key accounts.
  • To develop and maintain personal expertise in operational systems and processes.
  • To represent the Company in a positive and professional manner, ensuring that the corporate DNA and family values are adhered to at all times.
  • To monitor all Accounts with the customer service team to ensure low and nil spend customers are immediately identified and relevant follow up action is taken.
  • Liaise with all new and regular customers on all queries and issues through regular contact by telephone.
  • Constantly evaluate processes and procedures and suggest possible improvements.
  • Responding to customer enquires professional and promptly.
  • To manage and ensure accurate data is entered into Hellogic including key tracking events, invoice timelines.
  • Comply with all relevant work and safety legislation, standards and organisational procedures and UK security regulations.
  • Developing relationships with the Sales Team to share customer knowledge and provide business support.
  • To fully understand and be conversant with the standard operating procedures.
  • Liaise with customers on all queries and issues.
- process collection and delivery notes and pass to transport.
- organise customs clearance.
- advise of delivery dates according to lead times.
- advise operations of special requirements.
- provide POD where required.
- deal with all invoicing and queries - reply in 24 hours.
- run spot quotes and generate business from existing customers
- where possible, with the support of the commercial team and the UK Head of Airfreight
- invoice timelines.


About you:

Essential:

  • Up to 3 years' experience in Freight Forwarding industry.
  • Excellent written and communication skills.
  • Team player.
  • Competent in customs systems.
  • Ability to organise and prioritise workload.
  • Work in a consistent methodical manner when required.
  • Hard working diligent, selfmotivated.

Desirable:

  • Aviation Security
  • Level D
  • Knowledge of International Trading terms and international standards for freight carriage, insurance and costs.
  • A working knowledge & experience within the perishable sector

Our Values:

As a Global active logistics service provider, Hellmann Worldwide logistics serves solutions for every logístical challenge.

In our vision, we year and strive for a better world:

A world where humankind takes care of the environment, quality of life is improved, and social equity is reality.

We can only realise this world together

At Hellmann Worldwide logistics, we look for people who live;

  • Our caring spirit, which makes us stand out from the rest
  • Reliability and are accountable in every situation
  • Entrepreneurship by knowing the business, industries and the market
  • Forward thinking and are bold to bring in new ideas to perspectives

All offers of employment are conditional upon receipt of satisfactory 5 year background check, and satisfactory disclosure and Barring Service check.
**We are not looking to engage with any external recruitment agencies
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