Applications Administrator - Reading, United Kingdom - UTP Merchant Services Ltd

UTP Merchant Services Ltd

Verified Company

Reading, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Application Administrator

Reporting To:
On-Boarding Supervisor

Status:
Permanent

Salary:
£20,000 per annum plus benefits

Hours:
Full Time

Based:
Reading

The Company:

With a customer base of over 20,000 customers, approximately £3 billion is processed across UTP's estate of credit card machines each year with many hundreds of new customers being added on a monthly basis.

The Role:

Duties and Responsibilities include:

Rapidly develop a thorough understanding of the payments industry and the market sector we operate within, together with a thorough understanding of the services we have on offer;
Assisting sales agents in an empathetic, persuasive, and confident telephone manner;
Detailed knowledge of overall Customer Service processes & query resolution;
Quickly develop an understanding of the end to end flow of new customer accounts through the company's setup process;
Provide support for all sales agents until account approval is achieved;
Take ownership over individual pipeline, either by resolving the issue directly or sourcing details from merchants.

Will be able to evidence

Excellent verbal and written skills;
Educated to A Level or equivalent qualification level;
A keen eye for detail and ability to perform daily tasks without high error rate;
Exceptional organisational skills;
High energy with the ability to multitask and prioritise as appropriate;
A sense of ownership and an autonomous approach to workload;
Comfortable working independently and efficiently to deadlines;
Ability to logically pursue problems, overcome queries and set priorities;
Strong interpersonal and relationship building abilities;
Selfmotivation with a positive approach to targets, whilst supporting the department manager to ensure department KPI's are adhered to;
Living within a reasonable commute of Reading.