Community Lead - London, United Kingdom - On Verve

On Verve

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who is On Verve?

We bring a fresh approach to the guest services sector by providing service with enthusiasm through our dedicated team of DayMakers.

Our solutions have been designed for both Guests and Employees and incorporate the latest workplace trends. Our core ethos is to be the 'makers of someone's day'.

What is a DayMaker, I hear you asking yourself?

A DayMaker is to have the ability to be the maker of someone's day by understanding the environment you are in.

Take ownership of the surrounding areas to create an amazing employee and guest experience.

What does being a Reception Team Leader look like?

We're seeking a vibrant and dynamic individual to join us as a
Community Lead, ready to bring energy and proactivity to multiple client sites.

This role demands flexibility and enthusiasm, as you step into a supervisory position, covering various client sites for maternity leave, annual leave, sickness, and more.

If you're ready to lead from the front, with flexibility and adaptability, we want you on our team

Be adaptable to work within various working environments to work within this dynamic role to support a multitude of clients and sites.
Provide overall client satisfaction.
Be flexible with an open mindset to change.
Connect with all employees & guests, offering that personal experience and aiming to be the maker of their day.
Giving a ridiculously amazing service to employees and guests by being you
Be always Health & Safety conscious.
Always maintain a professional way, including a high level of presentation.
Help to resolve unexpected issues that could affect the member experience.
No two days are the same as you will be a host, entertainer, supporter, and planner whilst still offering a personable service at all times.

It's all about you

We need you to have outstanding communication skills written and spoken.
Previously managed a team.
Ability to offer an amazing customer service.
Flair for visual communications
Attention to detail.
Meticulous and methodical way of working
Positive cando attitude
High level of administration skills
Knowledge and experience using Microsoft office to video platforms (eg: zoom or MS teams)
Ability to multitask and stay organised.
Ability to work under pressure
Stay calm in pressurised and demanding situations, respond well and with flexibly to changing circumstances, recognise when unable to cope and ask for help
Exposure to customers where you have focused on a positive experience is desirable.
Working relationships are key, and you must have the ability to build on them for the best result there is no "I" in TEAM

What will happen next?
If we feel you have the relevant skills to be a DayMaker we will arrange a culture chat, which is a two-way conversation and could lead to an interview if you can demonstrate supreme verve (the next stage of the process)

Being passionate about personality means we are dedicated to attracting and retaining enthusiastic and talented DayMakers from a range of backgrounds and we encourage equal opportunities for all.

Pay:
£16.00 per hour

Expected hours: 40 hours per week.

Monday to Friday - Various London Locations

Job Types:
Full-time, Permanent

Job Types:
Full-time, Permanent

Pay:
£16.00 per hour

Expected hours: 40 per week

Schedule: