Customer Service Advisor - Redditch, United Kingdom - Dragon Academy

Dragon Academy
Dragon Academy
Verified Company
Redditch, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Duties

  • Working as one team across multiple channels, you will personalise each interaction with a customer, providing support and outcomes to best suit their needs
  • Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they feel valued
  • Demonstrating knowledge of our processes/policies to ensure that customers feel confident in our colleagues, and knowing when to escalate where appropriate
  • Educating our customers on a range of products and services as well as the different channels they can utilize to engage with us directly
  • Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
  • Understanding a customer's financial position through listening to customer's specific circumstances and tailoring the relevant solution to their needs
  • Working in a high paced environment reviewing relevant information and making decisions and actions autonomously

Job Types:
Full-time, Part-time


Salary:
£15,221.51-£18,876.00 per year


Benefits:


  • Casual dress
  • Free parking
  • Onsite parking
  • Work from home

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Redditch, Worcestershire: reliably commute or plan to relocate before starting work (required)

Work Location:
One location
More jobs from Dragon Academy
See all jobs of Dragon Academy