UX Researcher, Site Reliability - London, United Kingdom - Google

Google

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

In-office locations: London, UK.

Remote location(s): United Kingdom.

Minimum qualifications:

Bachelor's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Learning Sciences, Statistics, Psychology, a related field, or equivalent practical experience.
Experience in an applied research setting, including integrating user research into product designs and strategy.
Research experience in enterprise/business software, developer tools, IT, or other systems.

Preferred qualifications:

Master's or PhD degree in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science, or a related field.
Good knowledge of a wide range of UX and market research methods and techniques, such as labbased usability studies, field research, usability inspections, creation of user profiles or personas, participatory design, survey research, experiment design, and statistical analysis.

About the job:

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products.

The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design.

We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google's businesses.

As a User Experience Researcher (UXR), you'll help your team of UXers, product managers, and engineers understand user needs. You'll work with stakeholders across functions and levels and have impact at all stages of product development. You'll play a critical role in creating useful, usable, and delightful products.

You'll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

The UXR community at Google is unique and will help you do your best work.

You'll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.

In this role, you will work in the Monitoring space, driving foundational, strategic and evaluative research to inform solutions that help reduce time taken to mitigate incidents at Google.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love.

We strive to learn and understand our users' needs, behaviors, and emotions to gather insights that inform product strategy and design.

Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity.

We work on collaborative teams to solve complex challenges and craft experiences that highlight our products' unique capabilities and personalities.

Our work touches billions while exemplifying a key principle that is core to Google's philosophy:
"Focus on the user and all else will follow."

Responsibilities:

Conduct mixedmethods research for specific user archetypes and journeys and collaborate on research projects across the broader product suite.
Work with Designers, Product Managers, Engineers and UX Managers to identify and prioritize research opportunities in a fastpaced, dynamic environment.
Conduct foundational, strategic and iterative research. Work with stakeholders to formulate research questions and collaborate to draw out insights.
Drive change by communicating compelling and actionable findings to diverse audiences. Impact product strategy and design through your research.
Help to define the future of how software is built and managed at Google Build on our foundational knowledge of users, solve tough problems and identify opportunities to innovate. Join a growing research team at an exciting time and help to push the boundaries and shape our research practice.

Google is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law.

If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.