Concierge Night Shift - London, United Kingdom - Battersea Academy for Skills & Employment
Description
Office Concierge is recruiting.
Concierge Night Shift
Location:
Battersea Power Station London SW8 5BN
Nearest tube Battersea Power Station (Northern Line Extension), or existing Vauxhall, Queenstown Road
Salary:
£29,201
Team Size:
Varies
Hours: 38.5 hours per week average
4 on 4 off, 12 hours shifts working
About the site
The iconic Grade II* listed building and surrounding area is being brought back to life as one of the most exciting and innovative mixed-use neighbourhoods in the world - a place for locals, tourists and residents to enjoy a unique blend of restaurants, shops, parks and cultural spaces.
DUTIES & ATTRIBUTES PREFERRED
Making first impressions last
- To provide a warm, courteous, and prompt welcome on arrival for all visitors to the building.
- To anticipate any resident needs, follow up and ensure that the resident expectations are met and where possible exceeded.
- Looking after all the resident needs whether it is arranging their laundry service, chauffeur, car service, private jet, theatre tickets, etc.
- Personalised bespoke service is maintained for every individual resident knowing their preference and specific needs.
- Attention to detail on all aspects of the job, whether it is resident service or maintaining and managing the building to the required immaculate level.
- To ensure that accurate logs are maintained for any visitors, deliveries and are announced and escorted to resident apartments as per the set operating practices
- Be reliable, flexible, honest and a strong advocate for Office Concierge.
- Actively and positively engage with colleagues, residents, visitors, clients, and our service providers to ensure a seamless service experience can be created.
- Anticipate resident needs and follow up to ensure that their expectations are met and where possible exceeded. Ensure that a great working relationship is maintained with our client and other departments within the wider estate management team.
- Ensure to visit the main management suite often to ensure facetoface interaction with the management and the rest of the building team.
- Take ownership and responsibility ensuring you are working effectively and developing close relationships with your colleagues.
- Support your colleagues and assist in coaching New Starters through their probation periods.
EFFECTIVE COMMUNICATION
- To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation.
- Working close to all our service partners and maintaining a good relationship to deliver the highest standards of service to the residents.
- To carry out regular floor walks and security checks of the building and reporting and logging any details as required
- To ensure that the detailed daily log is maintained for any incidents, resident requests, and shift handover.
- To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and teamwork.
- Taking ownership and responding to resident requests as required.
- Actively promoting Concierge Lifestyle services to all the residents and visitors and working closely with all service providers.
PROCEDURES & PROTOCOLS
- Conduct regular inspections of concierge area, common areas, and management suites and reporting faults or act where possible to address any issues.
- Ensure all equipment is always maintained.
- Checking all workspace areas for cleanliness, tidiness, and operational suitability, reporting, or taking action to address any issues.
- Reviewing and updating site manuals and checklists regularly Assisting the Head Concierge in documenting any changes to protocols and ensuring all team members are fully briefed on these amendments.
- Maintain an organised and tidy work area
- Maintain appropriate stationery stocks in reception area.
- Administrating any projects/ tasks as required by Head Concierge or line management.
- Any other reasonable tasks asked to be performed by the management according to the changing business needs.
- Have an adaptable approach to work.
- Participating in regular team meetings to make sure site maintenance/ client queries are picked up by all staff members.
- Supporting supervisors in local collaborations, to help maximise the use of the portfolio's atrium areas.
- Be able to support the client/ head concierge with new innovations to bring to the site portfolio.
- Work with the parcel team and porter in ensuring coverage of the parcel room 24/7 and supporting with breaks.
ADMINISTRATION / GENERAL
- To maintain an organised and
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