Service Manager - Ruislip, United Kingdom - TEMPLEWOOD RECRUITMENT LTD

TEMPLEWOOD RECRUITMENT LTD

Verified Company

Ruislip, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description:
Service Manager

Reporting into the Business Manager, the Service Manager is responsible for delivering Service User centred care; through the efficient operational management of a small cluster of Mental Health Crisis Centre's (typically 6 six service users) and staff allocatedto them; in accordance with company processes and procedures.

Summary of Benefits:

Circa £35k, dependent upon experience

28 days annual leave (inc paid public holidays)

Company Contributory Pension Scheme

Full expensed company mobile phone for business use

Company laptop with full VPN access

Mileage paid for business use

Car business insurance paid

Free on-site car parking

Blue Light Card Benefits scheme - offering a range of discounts on retailers, supermarkets, UK attractions and restaurants.

Key Features of role:
The Service Manager will be specifically responsible for

Provision of direct management and supervision to the Operations Team
Ensuring the maximisation of Service User interests by liaising with internal and external stakeholders
Completing a regular case review, development and implementation of a person centred care plan for Service Users
Implementation and monitoring of safeguarding the rights and dignity of Service Users
Effective management and control of Service User financials and house budgets
Performance management of the Operations Team to maximise management and staff performance and assure compliance with company procedures
Conduct training needs analysis for operational staff and work with HR and Training to coordinate the delivery of training and development to maximise competence in their job role
Support staff with developing and implementing staffrotas, ensuring that appropriate staff cover is available to Service Users
Attending and actively participating in internal management reviews and external forums
Accomplishing selfaudits and proactively engage in external compliance audits
Enhancing current operations through creating a culture of continuous improvement

Qualifications - The following qualification, skills and experience are required for this role:

Preference for NVQ Level 5 in Leadership and Management in Social Care (or equivalent), with a minimum of two years' experience at Service Manager, Deputy Manager or Team Leader level within a Mental Health Crisis care setting; and
Strong English spoken, listening, writing, communication and presentation skills
Strong administration skills
Full driving licence and use of own car for general business use and to support Service Users