Donor Care Supervisor - London, United Kingdom - NHS Blood and Transplant

NHS Blood and Transplant

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Donor Care Supervisor

Job Summary

Are you good with people? Do you like variety? Then this is a chance to be part of something amazing and fast track your career.

We need a flexible, customer-focused person to provide direct supervision to Healthcare Assistants who welcome and support volunteers giving blood during blood donation sessions.

You will report to the Sister/Charge Nurse to ensure the highest standard of operational and clinical supervision of session activities.

You will need previous experience of dealing with the public, excellent communication skills, be able to demonstrate leadership and supervisory skills and the ability to work under pressure and deal with ever changing workloads.

We'll fast track your training in the Donor Care skills by providing you with and intensive period of training so that you can lead by example and work on session in any one of a number of roles within 6 months.

We'll then support you in building on your leadership skills to undertake the full range of this role.

The normal hours for this role are 37.5 days per week working 4 over these days, up to 9.375 hours a day.

The earliest start time would be 8am with a finish time of approx. 6pm, if on a late shift you would be starting at 10am and will be finishing at 8pm. Weekend and bank holiday working will be required.

You can expect to work some long hours, but you won't be working more than five days a week or even the same days each week.

We'll let you know around two months in advance which days and hours you'll be working.

Main duties of the job

In this role you will work as part of a multi-skilled team to provide a professional, caring, customer focused service to our volunteer blood donors.

Your day to day responsibilities will include:

Supporting the Sister/Charge Nurse in the delivery of care to our volunteer blood donors, by providing direct supervision to all Donor Carer staff.
Working with the Sister/Charge Nurse for the supervision of all onsession activity.
Assisting with the supervision of the vehicle load and unload, the session set up and session related paperwork
Reporting to the Senior Sister/Charge Nurse, providing offsession support through a range of administrative and other 'backoffice' activities required to support the team
Supporting the Sister/Charge Nurse in organising session activities and deploying team members to maintain a customer focussed experience for the donor, ensuring that
Every donor receives a warm welcome.
Individual donors needs and expectations are identified, respected, and valued.
Every donor feels appreciated, thanked, and encouraged to return.
Handling blood bags, needles and a range of equipment (objects up to 13 kgs) on a regular basis

About You

Experience and Knowledge

Experience in dealing with the public and delivering quality customer care
Able to demonstrate supervisory and leadership skills in a similar role or healthcare setting
Experience of dealing with sensitive or confidential matters
Experience in delivering quality care and service to donors or patients in a similar healthcare setting
Experience of working with Information Technology information technology such as digital handheld devices and Microsoft Office packages

Qualifications and Training

NVQ Level 4 in Customer Service, Business or equivalent qualification
OR equivalent work experience (see Experience and Knowledge above)
Willingness to learn new technology skills and undergo digital training

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role.

You will need to demonstrate these throughout the recruitment process.

About Us

At NHS Blood and Transplant, we're incredibly proud of the many talented people who come together every day to make our organisation the very best it can be.

We have clearly defined values that are centred around offering exceptional care to our donors and their families.

We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers.

It's an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year.

We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme.

Three small words, one big difference -
Caring, Expert and
Quality.

Together we'll save and improve more lives than ever

If you are shortlisted for this role, you will need to attend in person for a blood collection session tour so we can provide you with a more in-depth understanding of this role.

This will be followed by a face-to-face interview. I regret that we are unable to arrange virtual interviews or tours. Please also note that our travel policy does