Call Handler - London, United Kingdom - Diana Duggan UK Limited

Diana Duggan UK Limited
Diana Duggan UK Limited
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Our client is looking for experienced call handlers who have worked in collections and/or arrears.

You will be supporting a major UK bank's customers, who have fallen into debt and arrears on financial products such as mortgages, loans, and credit cards.


Location:
Working from home


Rate:
£150/day (Through an Umbrella Company)


Work Pattern: 5 shifts a week

  • 8 hours per shift. Monday Friday, between 8am to 8pm, Saturday 9am to 5pm (typical shift pattern includes 1 Saturday in 3 and 2 late shifts per week)

Start Dates:
January 2023


Current end date:
June 2023 (with scope for extension)

  • Taking inbound calls as a representative of the bank.
  • Supporting vulnerable and nonvulnerable customers by identifying appropriate solutions to their debt/arrears.
  • Identifying vulnerable customers and offering suitable solutions.
  • Understanding complex financial packages.
  • Completing income and expenditure forms.
  • Communicating solutions via telephone.
  • Meeting quality targets.
  • Escalating necessary issues to supervisors.

Required Experience:


  • Several years of call centre experience in financial services (essential).
  • Experience of working with customer debt management or insolvency (essential).
  • Knowledge of FCA guidelines is ideal.
  • Excellent telephone manner.
  • Good interpersonal skills.
  • Experience of working with vulnerable customers.
This is a work from home opportunity, the client will be providing the required equipment


IMPORTANT:
You must have adequate space to work from home and receive calls throughout the working day. You must also work nearby your router to connect via Ethernetcable.

If you would like to be considered, please send your CV to Diana Duggan Associates without delay.
More jobs from Diana Duggan UK Limited
See all jobs of Diana Duggan UK Limited