Support Assistant - London, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Support Assistant
Permanent Role
Full Time 37.5 Hours
Based in Brixton,
Salary £21,255 including London Allowance
Working Pattern - 7 Day Rota

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

The difference you'll make
You'll be working from one of our supported services and you'll support a number of different people.

You'll support our customers in a variety of ways.

For example, linking them in with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.

It'll be your job to help boost their confidence and support them on their journey as they rebuild their lives.

Through all of this you'll need to keep records of everything, so there is some admin to do.

So, who are you?
At times this role is tough but most of the time it can be incredibly rewarding.

You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

As a minimum requirement you'll need:

Experience of working with vulnerable people
Experience of delivering structured support and risk management
To be a team player with a caring, empathetic, flexible and have a resilient, cando attitude

Ideally, you'll also have:

An understanding of supporting vulnerable people this could include having your own lived experience of homelessness or drug or alcohol addiction.

You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours and may include Lone Working

Enjoy the rewards

Working with us, you'll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development, and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Role requires you to:

Support customers:

We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:
Assisting in the planning and delivery of a range of personalised support and move-on plans.
Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk.
Inspiring and motivating customers to meet agreed outcomes and develop life skills.
Assisting customers with daytoday support and tenancyrelated matters.
Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them.
Signposting customers to appropriate external support services, such as food banks and other community resources.
Supporting customers to be 'tenancy ready', enabling successful move on.
Supporting customers to be financially independent through budgeting plans and maximising income.
Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals
Empowering customers to move towards selfmanagement of their medication by following Riverside's medication procedure.
Maintaining and updating clear, accurate and strengthsbased records on the appropriate digital platform.
Assisting in the promotion of customer involvement and consultation.
Assisting with the delivery of a range of group work sessions.

Deliver a support service:

Support the delivery of the referral process for new customers.
Contribute to the delivery of a housing management service, including income collection and providing customers with tenancyrelated support.
Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
Clean and prepare customer rooms as appropriate.
Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately.
Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers.
Carry out daytoday administration and operational duties.
Maintaining and updating financial administration systems including rent accounts, invo