Telesales Representative - Ilkley, United Kingdom - Henry Schein

Henry Schein

Verified Company

Ilkley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job Description

Department: Optident Telesales
Reports To: Internal Sales Manager
Location: Ilkley hybird
Job Responsibilities:
The role holder will be expected to be responsible for the following:
Provide excellent customer service to each and every customer with prompt follow up action where necessary.
Upsell and cross sell in order to achieve/exceed your personal sales target each month.
Achieve a high level of accuracy when processing orders
To process enquiries efficiently within the turnaround time scales provided by the company
To be aware of all products/current offers
To be able to use the Live chat facility
To ensure all contact with customers are accurately recorded on our database
To adhere to Company policies, procedures and standards within the workplace
Be an enthusiastic, positive team player who thrives in a friendly, helpful and fun team.
Job Skills & Experience Required:
To succeed in this role, you'll need the following:
Skill & Experience:
Excellent communication skills
Excellent telephone manner in order to gain rapport with our customers.
Good objectionhandling skills
Work well under pressure and enjoy a challenge
Working knowledge of Microsoft Excel/Word and databases
Hit both monthly & team target.
Person Specification:
We believe the type of person best suited to this role will
Have the ability to work on own initiative as well as part of a team
Be enthusiastic
Be flexible and adaptable
Be reliable
Have the desire to go the 'extra mile'
Our benefits include:
A competitive salary
25 days holiday a year, with ability to buy up to 5 days holiday each year
Life Insurance
Cycle to Work scheme
Subsidised gym membership
Access to Health & Wellbeing Apps
Employee discounts
A hybrid, flexible working culture

About Henry Schein:

At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.

We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professionals who are dedicated to meeting the needs of our customers.

Every TSM shares a singular focus, fostering an environment that allows each of us to achieve our goals.

Henry Schein offers a diverse range of career opportunities, and we firmly believe that by fostering an environment built on ethics, open communications, mutual benefits, creativity, and recognition of the contributions of all TSMs—at all levels—we can help ensure that our best years are yet to come.

As such, we are proud to be an equal opportunities employer and our integrated approach to diversity and inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.

As a business we are committed to fulfilling our responsibilities as a Corporate Citizen, and we've been recognised for nine consecutive years by Ethisphere as one of the Worlds Most Ethical Companies.

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation.

Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.