Customer Care Specialist - London, United Kingdom - Bitpanda Pro

Bitpanda Pro

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

We are #hiring Bitpanda Pro is looking for a
Customer Care Specialist in London to join our growing team. This will be assisting with the set-up of our customer care function and customer care enablement technology.

What you'll do

Handle customer support enquiries for Bitpanda Pro exchange which may include issues or enquiries surrounding logins, trades, deposits or withdrawals of crypto
Work collaboratively with other stakeholders to resolve customer care enquiries and escalate issues where necessary
Support the setup of customer care tech enablement with Zendesk
Create and map support workflows to coordinate and standardise customer care responses for user issues and queries

Who are you

Relevant experience in customer care and advisory, responding to tickets
Excellent verbal and written communication skills in English are required. Proficiency in additional languages such as German, Italian, French, Spanish, or Dutch is considered a strong asset
A selfstarter who thrives in managing complex projects and has a genuine passion for finding solutions for customers to achieve their goals

Nice to haves

Experience working in a fastpaced startup environment
Passion for investing and cryptocurrencies

Benefits

We are flexible and support a hybrid working environment, expecting at least 3 days in the office a week
A competitive salary and attractive equity plan
Occasional companywide and team events both inperson and virtually
Exclusive premiums when trading on Bitpanda Pro
Global team across London, Amsterdam, Milan, Vienna with opportunities for travel
Sustainable merch to keep you swagged out and living the brand

**Please provide your CV in English.