Commercial Support Administrator - Luton, United Kingdom - Cawleys

Cawleys
Cawleys
Verified Company
Luton, United Kingdom

5 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Cawleys (part of the F & R Cawley Group) was established 70 years ago and has since grown into the largest regional commercial waste management and recycling company in the Herts, Beds, Bucks & Northants area.

The basis behind our growth and success is down to our strong commitment to a foundation of financial strength, operating excellence and professionalism.


Cawleys is a proactive recycling and waste management company continually looking at new opportunities and investments to divert waste streams away from landfill towards more commercial and environmental solutions.


These assets enable Cawleys to offer a full range of environmental waste collection and recycling services to over 5000 industrial and commercial customers.


The role of the Commercial Support Administrator is to provide support to the key account management team whilst also providing back up to our customer service team.

You will be required to deliver and demonstrate company values at all times.


Proven experience working in an office environment with a background in managing inbound and outbound customer service queries is a must.


You will also be working as part of a small team so the ability to fit into a team, have a good sense of humour and build a rapport with your colleagues is crucial.


Key responsibilities

  • Preparing internal and customer reports in excel and word as required on a weekly or monthly basis as per the customers' requirements or as requested by the CS manager / Head of Customer Service.
  • Data Analysis
  • Effectively handling and resolving day to day issues identified internally and reported by customers relating to key account work.
Understanding when to escalate a problem or enquiry.

  • Liaising with our own transport and subcontractors regarding collections / deliveries and resolution of issues.
  • Liaising with internal departments and external suppliers.
  • Work with the sales department to ensure smooth implementation of work.
  • General administration duties
  • Other activities as agreed with the Head of Customer Service or other senior manager.
  • Customer Service activities for core customer base telephone answering, order processing etc.

Required experience

  • Excellent working knowledge of Word, Excel and Outlook.
  • Aptitude to learn waste management industry software.
  • Numerical ability
  • Organisational skills
  • Excellent call handling skills
  • Excellent oral and written communication skills
  • Good at information seeking and handling
  • Excellent problem solving skills
  • Able to manage multiple tasks

Personal qualities

  • Good at information seeking and handling
  • Excellent problem solving skills
  • Able to manage multiple tasks
Working hours will be Monday - Friday pm

Previous applicants need not apply
More jobs from Cawleys
See all jobs of Cawleys