Customer Service Representative - Edinburgh, United Kingdom - Events

Description

• General knowledge of computers and office equipment
• Prior experience in a customer service position
• Ability to quickly learn system functions and department protocol within a dynamic creative environment
• A detailoriented mind, with dedication to followthrough and followup
• A friendly attitude and wellversed in providing concise and actionable verbal communications
• Ability to use proper punctuation, grammar, and spelling in written communications
• A strong capacity for problem solving
• Prior event production or associated experience (preferred)
• Fluent in English.

• Provide outstanding customer service; friendly, wellmannered tone, problemsolve efficiently, go aboveandbeyond to assist and/or resolve an issue
• With coworkers and supervisors, show consideration of others, be helpful, approachable, and show a positive and cooperative attitude
• Comfortable working autonomously, as well as with teams based in multiple countries and timezones
• Problem solve and report site abnormalities
• Be curious about the "how's" and "why's" of system processes and procedures; and willing to generate and communicate ideas for improving and streamlining current systems in a professional manner

• Notate changes or client interactions on accounts
• Make notes on customer carts that are viewed or changed
• Follow up on customer needs, for refunds, double charges, or held funds
• Communicate regularly with coworkers and Supervisors regarding escalations, suspected fraud, or events requiring follow up
• Follow company protocol when working with other departments
• Other duties as assigned

This is your chance to be a part of a fast-paced tech company focused on facilitating the creation of successful events, providing a unique experience to event planners and event goers.

• Sick pay
• Work from home

• 8 hour shift
• Weekend availability