Ticketing and Sales Assistant - Aberystwyth, United Kingdom - Aberystwyth University

Aberystwyth University

Verified Company

Aberystwyth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Faculty/Department

Aberystwyth Arts Centre
Salary

- £20,688 - £21,76

Contract Type
Fixed Term
Duration
1 Year
Fulltime / Parttime
Part-Time
Weekly Hours
1 x 21 hours, 1 x 12 hours
Employment Visa
Nonsponsorable
Posted Date
20/03/202 Closing Date
28/03/202 Ref No
4860

The role
What you'll do
Who you are - Qualifications, Experience, Knowledge, and Skills required:
How to apply

Benefits:

Employment Visa:

The role

Aberystwyth Arts Centre is looking for a reliable and friendly individual to join our busy Ticketing and Sales team. The Arts Centre is a lively and ever-changing venue, and we welcome 650,000 visitors a year through our doors. The Ticketing and Sales team is key to providing a high level of customer care and support for the programme of activity and ensuring that everyone has the right ticket for the right show

Daytime, evening and weekend hours will be required to help at busy times and to cover staff absence/annual leave.

It's a lovely team at the Ticket Office, and if you like dealing with people and are into the arts, then this could be the ideal role for you.

Please note:

The Arts Centre's Ticket Office is a vibrant hub for all visitors to the venue and to ensure we offer the very best service to our customers our Ticketing Assistants must be able to communicate equally well in both English and Welsh.

Appointments are normally made within - 8 weeks of the closing date.

What you'll do

Responsible to:
Marketing & Communications Manager

Responsible for:
There are no direct report duties associated with this role

Main Duties & Responsibilities

To staff the box office on a rota basis undertaking transactions using the adopted PatronBase ticketing system (or similar).
Ensure that accurate customer information is obtained; recorded and maintained within the database according to Data Protection policies.
Within set procedures and at the request of relevant section Managers, to enter details of performances and events into the PatronBase ticketing system.
Advising customers on seating arrangements and assisting them with the options available.
Providing sales reports to visiting companies/agents on a weekly basis.

Front-line and Reception Duties:

Actively promote all aspects of Aberystwyth Arts Centre events to potential customers and to provide a friendly and welcoming service to all those using the facilities available.
Postholder will need to be to be able to communicate fluently, both orally and in writing, both in English and in Welsh.

Finances and Budgets:

The role does not involve any budgetary control but does require the roleholder to account for any box office takings accrued, which will generally be substantial cash/card takings. This will be carried out in accordance with agreed protocols and within standard financial regulations.
At the request of relevant section Managers, running reports of attendances and sales figures for financial analysis and providing a summary on request of the ticketing data.
Reconciling takings at the end of each shift and storing cash appropriately prior to banking; ensuring reconciliation documentation (sales figures, card and cash transactions) is appropriately recorded and the data robust and auditable.

Health and Safety:

Be familiar with and prepared to assist in all fire and emergency evacuation procedures.

Teamwork and Supervision:

To work as a member of a team according to the demands of the shift or other imperatives and occasionally to work alone but within agreed protocols.
To contribute constructively to regular meetings with other members of the Ticket Office and wider Arts Centre team to understand requirements for future projects.
Work collaboratively with colleagues, communicating clearly to ensure that customer queries are dealt with promptly.

Administrative Assistance:

The role will involve undertaking basic administrative tasks. Communication may either be in English or in Welsh.

Other Duties and Arrangements:

To work flexibly across 7 days of the week within the working hours determined by the role and business needs. This could include daytime, weekend and evening hours.
To undertake health and safety duties and responsibilities appropriate to the post.
To be committed to the University's Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post.
To be committed to your own development and that of your staff through the effective use of the University's Effective Contribution Scheme.
Any other reasonable duties requested commensurate with the grade of this role.

Who you are - Qualifications, Experience, Knowledge, and Skills required:
Essential