Welfare Officer - Liverpool, United Kingdom - Study Group

Study Group
Study Group
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Contract type:
Full-time (37.5 hours per week), Permanent


Location:
Liverpool John Moores University International Study Centre


Salary:
up to £25,459 per annum


Our Liverpool John Moores University (LJMU) International Study Centre is looking for a Welfare Officer to work with the academic and student experience teams to create and sustain a high level of attendance and study engagement at the International Study Centre (ISC).

Implementing strategies for engagement and supporting cohorts of students who are identified as at risk of not achieving the relevant progression requirements for their chosen programme at LJMU.

To ensure each student has access to relevant, timely and accurate student welfare information, advice and guidance and working with individual students who require welfare support.

This person will also support the DDSL (deputy designated safeguarding lead) on safeguarding cases as and when appropriate.


ABOUT THE ROLE

  • To monitor student attendance and follow the attendance protocols for both Study Group and Home Office/UKVI.
  • To contact absent students and liaise with parents, agents, and sponsors where necessary and in accordance with Study Group policies and expectations.
  • To work with caseloads of students who have poor attendance to agree and implement actions and monitoring arrangements and put strategies in place to improve their engagement in conjunction with ISC management.
  • Provide updates to the student experience team (SET) and agree to followup actions in relation to 'at risk' students.
  • To provide pastoral care and coaching to students with welfare and health issues, advising accordingly and maintaining accurate student records, in accordance with Data Protection legislation.
  • To work with the Student Experience Officer to develop and deliver sessions to students on a range of themes to encourage wellbeing and engagement with all aspects of the student experience.
  • To hold proactive discussions with the academic team and management in relation to student welfare and safeguarding issues.
  • To support university disciplinary hearings as the ISC representative when necessary.
  • To act as a point of contact and liaison for the College Guardians and all under18 students.
  • Act as the Deputy Designated Safeguarding Lead (DDSL) or support the DDSL in keeping accurate records of any safeguarding incidents, and work with the DSL to ensure national and Study Group policy is adhered to and frequently reviewed.
  • To promote and safeguard the welfare of students, with regard to those under 18's.
  • To foster productive relationships with the student body and staff.
  • To provide support with ISC extracurricular and social events and attend as required.
  • Contribute to the collaborative and empathetic working style at the centre and promote a cohesive work ethic.
  • Share best practices and contribute to the bank of effective resources/ideas/activities for welfare and pastoral support.

ABOUT YOU

  • Level 3 Qualification, or equivalent (Desirable)
  • Experience working in a student support setting, ideally with international students, or another similar setting (Essential)
  • Experience in providing advice and guidance to others (Essential)
  • Experience and understanding of safeguarding and promoting the welfare of students (Essential)
  • Experience and understanding of compliance requirements in an academic setting (Desirable)
  • Experience in record keeping in adherence to GDPR regulations and processing confidential information.

ABOUT US


Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential.

With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed.

Our global network of offices and university partnerships ensure that students receive the best educational services available.

Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.


ORGANISATIONAL COMPLIANCE


Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes.

For successful applicants the following checks will be conducted

  • Criminal Background Check (countryspecific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace.

We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor.

We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and s
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