Credit Control and Accounts Manager - Portsmouth, United Kingdom - GerrardWhite

GerrardWhite

Verified Company

Portsmouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Credit Control and Accounts Manager

Salary:
£45,000 - £50,000 (depending on experience)

Hours: 37.5 hours Monday-Friday

Location:
Portsmouth

Job Type:
Full time, Permanent

Role Purpose

My client is a large and leading Insurance group that is seeking a
Credit Control and Accounts Manager to effectively lead, motivate and develop their Accounts & Credit Control teams.

The successful
Credit Control and Accounts manager will ensure that KPIs are consistently met to achieve business plan objectives and financial targets.

They will develop excellent working relationships with both internal and external stakeholdersand deliver a "best in class" service to both customers, and the relevant business areas.

Responsibilities

Lead the divisional team to deliver a "best in class" accounts, credit control and billing service to each of the Broking brands.
Create an environment where the team are motivated and engaged, by demonstrating role model behaviour
Measure, analyse and report on team and individual productivity, current working practices and KPI's
Develop a performance orientated culture, enabling all staff to contribute effectively and be continually motivated to achieve business goals
Understand the commercial and financial impact of individual and team performance
Deliver efficiency and effectiveness improvements throughout areas of responsibility
Understand team and individual productivity, setting targets to deliver KPIs through effective performance coaching and management
Be proactive in identifying operational issues and proposing solutions/changes that will positively address
Manage the delivery of SLA and FCA requirements ensuring operational targets and customer standards
Ensure all reporting requirements are met and deadlines achieved
Liaise with external stakeholders to promote and maintain effective working relationships
Manage and embed departmental protocols and guidelines
Establish and maintain effective communication and develop strong relationships with all colleagues and customers, promoting a professional business image
Ensure any complaints are handled efficiently and effectively, taking appropriate action to address issues raised
Demonstrate good customer service skills in all dealings whilst continually promoting the company's vision, values and culture
Commit to own personal development and provide support, mentoring and guidance to others as required

Essential Skills

Excellent people leader able to motivate and develop colleagues at all levels
Previous leadership experience in either an accounts, credit control, or similar operational team
Used to working in a regulated environment
Experience of leading multisited teams
Effective communicator able to develop strong working relationships with key stakeholders

Desirable Skills

Knowledge of Personal Lines insurance products
A working knowledge of continuous improvement methodologies

The Company
The Group are a modern and progressive group of companies incorporating major names in the automotive and insurance industries.

They are ranked highly in The Times Top 30 Big Companies to work for, and their motto is
_"Fortune Favours the Bold" _demonstrating that they support the progression of people who are "go getters" and are keen to develop their career.