Technical Support Representative - Reading, United Kingdom - Barracuda Networks Inc.

Barracuda Networks Inc.

Verified Company

Reading, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job ID: 24-645
We know a diverse workforce adds to our collective value and strength as an organization.

Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda

We're currently looking for a highly motivated and excited Support Technician with computer and networking knowledge, to provide quality support of our superb networking and security products to our customers and partners.

What you'll be working on

Interface with customers at a high volume to solve their issues.
Document, escalate and follow through with product bugs and/or issues
Create, revise and publish internal and public facing product solutions
Develop your skills in network and security products through ongoing training

What you bring to the role

A customer centric focus you always aim to make the customer happy
Strong troubleshooting/problem resolution skills
Basic networking experience technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP

What you'll get from us

A team where you can voice your opinion, make an impact, and where you and your experiences are valued. Internal mobility there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of nonqualifying options. #LI-Hybrid