Systems & Applications Support Advisor (Web) - Milton Keynes, United Kingdom - Network Rail

Network Rail
Network Rail
Verified Company
Milton Keynes, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Job Introduction

As a
Systems & Applications Support Adviser [Web] you will provide technical systems support, website administration, specialist analysis and user support for systems supported by Business and Systems support team within Asset Information.


Next Steps:
Further Opportunities?


Due to the level of rail exposure and technical detail you gain from this role, this would be a great way to develop into a technical setting.


What Are My Working Hours?
As we are a business support team, our core hours are
08:00 to 17:00 (Monday to Friday). Open to discuss flexible working arrangements that are within our core hours. We work in the office on two agreed days. For the remaining three days, we work from home.


What's the local area like?

The Quadrant:

MK - just five minutes' walk from Milton Keynes Central - has 37,000 square metres of space and houses our headquarters.

The building was constructed in 2012 and has a striking atrium with over-bridges, along with several cafeteria areas and a dine-in restaurant.


Perfect for a contemporary office brief, The Quadrant:
MK also has a gym.

The building has ample parking with additional spaces available through Milton Keynes Council. This location is generally only available at weekends and during public holidays. The building has ample parking with additional spaces available through Milton Keynes Council. This location is generally only available at weekends and during public holidays.

Main Responsibilities

Main Responsibilities

  • Administration and continuous improvement of Asset Information SharePoint sites
  • Maintenance and creation (when required) of Power Automate workflows
  • Provide support and training to Asset Information users of SharePoint sites
  • Manage user permissions in SharePoint
  • Call allocation and call queue management using ServiceNow. Respond to incidents and requests, provide proactive and reactive support within the SLA for all asset related systems.
  • Provide advice on all aspects of asset management related systems.
  • Accurately record all work undertaken in asset management related systems. Document and share knowledge using Confluence, update work instructions as and when required.
  • Communicate and collaborate with the business to ensure the correct governance and best practices are met and implemented.
  • Be a team player and team organiser (team events/team meetings facetoface or on /MS Teams) and maintain team meetings area in OneNote.

Essential

  • Competent knowledge of SharePoint
  • Basic knowledge/understanding and experience of using Power automate
  • Excellent interpersonal skills and ability to communicate effectively at all levels.

Desirable

  • Good system network and infrastructure knowledge.
  • Ability to adapt readily to changing work and responsibilities.
  • Basic understanding and experience of Structured Query Language (SQL)
About The Company

We're an organisation where people matter. We matter to millions.
Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority.

We're undertaking an ambitious change.

Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users.

Package Description

Are you looking to join an organisation where you do meaningful work every day?


We have an exciting role for a
Systems & Applications Support Adviser [Web] to provide technical systems support, website administration, specialist analysis and user support for systems supported by Systems Management support function within Asset Information Services.


Role Title:
Systems & Applications Support Adviser [Web]

Salary range:
Band 5 £25,500 - £28,450

Contract Type:
Permanent, Full Time

Location:

The Quadrant, Milton Keynes (Open to discuss flexible working arrangements)**At Network rail you will have a clear development path, access to training and enjoy a range of employee benefits, such as; up to 28 days annual leave, rail subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships and much more.


Closing date: 27/02/2023
We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive.

We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

For more information on D&I at Network Rail, please follow this link


Drugs and Alcohol Standard:
Diversity and inclusion - Network Rail

Find out about our commitment to diversity and inclusion. We're working hard to ensure our workforce better represents our customers and society as a
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