Ecommerce Manager - London - Hello Klean

    Hello Klean
    Hello Klean London

    1 day ago

    Description
    Hello Klean is an indie beauty brand based in London, developing beauty solutions for hard water. We've sold over 500,000 products and were featured on BBC Dragons' Den in 2023. With 700% growth in the last two years, we're on track to becoming a £100m global beauty brand.
    The Role We're looking for an E-commerce Manager to own and optimise our online presence across Shopify. You'll drive sales, improve conversion rates, and enhance customer experience across our key DTC channels.

    Who You Are DTC Native — You have a strong background in digital marketing and e-commerce operationsPlatform Expert — Deep experience with ShopifyData-Driven — You draw insights from analytics and translate them into actionOrganised Operator — You balance efficiency with consistency and manage projects effectivelyThis is a hybrid role requiring two days per week at our Shoreditch, London office.

    What You'll Do Platform ManagementOwn day-to-day operations across ShopifyEnsure product listings are accurate, optimised for search, and conversion-focusedMonitor inventory levels and coordinate with ops to prevent stockoutsManage translation of localised website content to ensure a seamless international customer experienceMaintain consistency across regional storefrontsDevelop and implement strategies to increase sales and conversion ratesAnalyse sales data, customer behaviour, and market trends to identify opportunitiesCollaborate with marketing on promotions and campaignsCustomer ExperienceOptimise product pages, information hierarchy, and review managementImplement best practices for customer service, fulfilment, and returnsAnalytics & ReportingReport on KPIs including sales, conversion rates, and customer satisfactionUse data insights to drive continuous improvementWhat You'll Bring Proven experience managing e-commerce operations on ShopifyStrong analytical skills with proficiency in analytics toolsFamiliarity with CRO best practicesDetail-oriented with the ability to thrive in a fast-paced environmentKnowledge of e-commerce trends and emerging technologies

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